Careers

Loan Solution Representative  

Location:  1319 F Street NW, Washington, DC 20004

Schedule: 

  • Full-time (40 hours per week)
  • Monday to Friday 8:30 am – 5:00 pm

Job type:  In-person

Position Overview:  Advantage Financial Federal Credit Union seeks a Loan Solution Representative to join the Collections Department.  This position reports to the Executive Director of Lending and requires strong collaboration with staff in multiple departments and third-party vendors.  Responsible for performing collection activities associated with various delinquent member accounts, consumer loans, mortgage loans, and negative share accounts. This position is responsible for handling credit reporting, loan charge offs, recoveries, bankruptcies, garnishments, levies, incoming and outgoing mail and various other collection duties.  This position supports the daily function of the Collection Department.

Essential Duties and Responsibilities

  • Review delinquency reports and negative share account reports daily to determine probable reasons for account status.
  • Follow up on delinquent loans and negative share accounts by telephone, to secure a satisfactory resolution.
  • Discuss members’ financial situation, inform members of potential legal action, and provide financial counseling to arrive at suitable payment arrangements.
  • Work with 3rd party collectors and attorneys to provide data and documentation that will assist the collection effort.
  • Maintain Unclaimed property rules and regulations for reporting escheatment.
  • Prepare and submit annual unclaimed property reports and remittances.
  • Monitor loans to ensure members have adequate insurance coverage to protect collateral and the Credit Union’s interests.
  • Process Collateral Protection Insurance (CPI) for non-compliant auto, boat, RV and mortgage loans
  • Process debt protection claims and benefit payments for disability, unemployment and death with CUNA Mutual. 
  • Process Loan payments from 3rd party vendor (propay) website.
  • Assist in the preparation of monthly board reports.

 Position Requirements: General knowledge of loans and ancillary products.  Outgoing personality and excellent verbal communication skills required.  Collection experience a plus. 

Salary Range:  $19.00 - $25.00 per hour

Benefits:   In addition to your salary, you will receive:

  • Employer paid (70%) health insurance premium for single or family coverage
  • Fully funded health insurance deductible (HRA Plan)
  • 401k employer matching contribution (4%)
  • Income protection with life insurance, and long-term disability
  • Paid sick, vacation & holiday leave
  • Educational assistance

Qualified candidates may submit their resume to Tameka Dawson via fax (202-737-2992) or email at [email protected].

 

Member Service Representative/Teller

Location:  810 Vermont Avenue, Washington, DC 20240

Schedule:

  • Full-time (40 hours per week)
  • Monday to Friday 7:45am to 4:15pm

Job type:  In-person

Position Overview:  Advantage Financial FCU, Washington, DC is seeking a personable, highly motivated individual to provide services to our members (customers) in a Member Service Representative/Teller role.

 Position Responsibilities: The ideal candidate is responsible for:

  • assisting members with financial transactions in an accurate, timely and professional manner,
  • processing loan requests,
  • establishing new memberships,
  • opening deposit accounts,
  • providing information on Credit Union products and services and
  • offering financial guidance as appropriate.

Position Requirements:

 High School Diploma or equivalent (GED) required.

  • Cash handling experience required (minimum 1 year)
  • Previous customer service experience required (minimum 1 year)
  • Good oral and written communication skills.
  • Must be familiar with Microsoft Office suite (Word, Excel, Outlook, Powerpoint).
  • Prior financial institution experience preferred.
  • Experience with Symitar Episys a plus.

Salary Range:  $18.00 - $21.00 per hour

Benefits:   In addition to your salary, you will receive:

  • Employer paid (70%) health insurance premium for single or family coverage
  • Fully funded health insurance deductible (HRA Plan)
  • 401k employer matching contribution (4%)
  • Income protection with life insurance, and long-term disability
  • Paid sick, vacation & holiday leave
  • Educational assistance